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Austravel Reviews | Customer Service Reviews for https://www.feefo.com/reviews/austravel | Feefo

Displaying all 1,782 reviews

MR VIVIAN DAVIES

3 years ago

What MR VIVIAN DAVIES said about Austravel:

Yes I would recommend them to anyone, the help I received when I was in Australia during the pandemic was most helpful. When my flights were cancelled the young lady that found us flights home was mos

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1 product purchased

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MR BARRY WATSON

3 years ago

What MR BARRY WATSON said about Austravel:

Simone Smith was outstanding, helped us rescedule our flights which again have been cancelled. One QUESTION, WHY ARE YOU SAYING WELCOME HOME WHEN WE ARE STILL in W.A. Please reply.

1 product purchased

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MR ANTHONY TAYLOR

London

3 years ago

What MR ANTHONY TAYLOR said about Austravel:

Sorted my problem

1 product purchased

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MR PAUL TAVINOR

4 years ago

What MR PAUL TAVINOR said about Austravel:

Through these exceptional times they have stood by us and put our minds at rest Very proessional, i would fully recomend James Brown Exceptional service

1 product purchased

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MR MICHAEL GOLDING

LINCOLN

4 years ago

What MR MICHAEL GOLDING said about Austravel:

we booked our flights to Tasmania in June and departed with Etihad airways in early feb we flew out with Etihad airways and arrives safely in late March we had an email ( in the spam file ) that th

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1 product purchased

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MR BRIAN SIMPSON

RAMSGATE KENT

4 years ago

What MR BRIAN SIMPSON said about Austravel:

THE HOLIDAY WENT VERY WELL UNTIL THE NEXT LAST DAY WHEN OUR FLIGHT BACK TO UK WAS CANCELLED.YOUR STAFF WORKED VERY WELL TO GET US A FLIGHT BACK TO UK.BUT THE STRESS LEVEL DUE TO US HAVING TO FIND SOME

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1 product purchased

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MS JANE DENHAM

4 years ago

What MS JANE DENHAM said about Austravel:

We used Austravel for all our flights including internal connecting flights in New Zealand. Great information, realistic itinerary and every effort made to fit with our travel plans and budget. Good f

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1 product purchased

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Trusted Customer

4 years ago

Awful / left to sort everything myself

Toni

Austravel

4 years ago

Hello, I'm sorry to hear you have been disappointed with Austravel's service on this occasion. If you would like us to investigate this further, please contact customer.relations@travelopia.com Kind regards, Alice Austravel

1 product purchased

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Trusted Customer

4 years ago

Travelling to Australia 8 times in 10 years from broome to Hobart including the Perth to Melbourne via port Lincoln The nullabore They give me good advice and there for us when an airline pulled out

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1 product purchased

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MR ALLAN WILLIAMS

Mid Glamorgan

4 years ago

What MR ALLAN WILLIAMS said about Austravel:

I was contacted by email to inform me of changes to our flight. I telephoned your office and spoke to Matt who informed me that our flight was cancelled. The conversation went on to how we were to get

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Toni

Austravel

4 years ago

Hello, Thank you for your feedback, and I am sorry to hear that you have been dissatisfied with the service provided by Austravel on this occasion. It was also disappointing to learn you felt that there was a lack of help at this time. No doubt you will appreciate that this was a challenging and fast moving situation, which affected every area of the world and this significantly impacted on the workload of our dedicated Operations team due to the number of bookings they were handling and the many policy updates implemented by governments and airlines. If you have further information or wish to make a complaint then please contact our customer relations department at: customer.relations@travelopia.com and they can look into any issues you may raise. Kind regards, Alice Austravel

1 product purchased

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About Austravel

Austravel is the leading Australia and New Zealand specialist; we pride ourselves on our expertise, service and our passion for Australia and New Zealand holidays. You will find a wide selection of tours, hotels, cruises and transport, and with our Travel Designers on hand to help, we are sure that you will find everything you need for your Australia and New Zealand holiday in one place.

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01293 457912

Jetset house, Church Road, Crawley, West Sussex, RG11 0PQ, United Kingdom

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